Returns and Refunds

You can return your goods within 14 days from receiving date.

If you already have an account with G&B,  sign in in to your profile, go to My Orders section, select the order you want to return and compile the form specifying the reason and what you want to get.

If you don't have an account yet, you can request a return by sending an email to customerservice@gebnegozionline.com indicating the order number, the items you want to return and the reason.

In case of faulty, please provide us with details and pictures.

You will receive an email with your Return Order Number and instructions to arrange return shipment.

We accept the following return options:

  1. Size / Color Exchange: Items can be exchanged when a different size or a different color of the same product is available. The first return is free of charge only for size or color exchange within European countries.
  2. Store Credit: We are going to issue to the customer a promo code for the total value of the returned items.
  3. Refund

From UE Countries, the first return is free. In the case of subsequent return requests for the same order, a contribution will be requested for the shipping costs (10 euro).

From non-EU Countries, the cost of return is 35 euro, in addiction import fees cost: the amount will be deducted from the final refund.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.

Orders paid by Bank Wire Transfer will be refunded to the original account, upon receipt of the account holder complete data.

Refunds will be processed as soon as returned items have been checked and accepted by G&bnegozionline team.

For orders paid by:

  • Credit Card: the refunded amount will be available to customers in approximately 10 working days. Processing time may vary depending on the credit card company.
  • Paypal: the refunded amount will be refunded directly to the original account within 2/3 days from the receipt.
  • Refund Bank Wire Transfer: the refunded amount will be available in 7 days from receiving the product. We ask you to communicate your bank account details in order to make the refund.

For further informarion, please visit our Terms and Conditions section.